The Preferred Customer Program has been developed and initiated by Market Asia as the foundational element for engaging the One-to-One Marketing concept. For Preferred Customer support, contact Preferred Customer Program Support via email at hkcustomersupport@shop.com. The following are policies and procedures for enrolling and maintaining Preferred Customers.
There is no cost to register a Preferred Customer. Choose one of the following ways to register your Preferred Customers:
Manually register your new Preferred Customer through your UnFranchise.com account in the Preferred Customer area. The Independent UnFranchise™ Owner is to contact the new Preferred Customer with their Preferred Customer number and welcome them to the Preferred Customer Program.
A prospective Preferred Customer may register online to become a Preferred Customer via an UnFranchise Owner’s website. Once the registration is completed and submitted, a Preferred Customer number is immediately assigned to the online applicant, and they are welcomed to the Preferred Customer Program and may begin shopping immediately. The UnFranchise Owner will receive an email notification that they have a new Preferred Customer. The UnFranchise Owner should send an introductory email welcoming the Preferred Customer.
Preferred Customers are lifetime members as long as they make a minimum of one purchase within 365 days. There is no renewal of a Preferred Customer.
There is no cost for signing up a Preferred Customer.
Changes of name, address and profile information can be made online through UnFranchise.com in the Preferred Customer area.
In the event a Preferred Customer is assigned multiple ID numbers by accident, any Preferred Customer ID numbers other than the original ID number should be deleted online.
Preferred Customer subscriptions cannot be transferred from one Preferred Customer to another.
Four convenient ways for a Preferred Customer (PC) to place orders:
Log in to the UnFranchise Owner’s website 24 hours a day, seven days a week.
Call the Preferred Customer order line at +852-3512-9198 (using their own credit cards only),Monday–Friday from 11:00 a.m. to 7:00 p.m. (except for during Hong Kong public holidays).
Order directly from the Market Asia UnFranchise Owner.
Walk into the Market Asia Business Center and place an order.
When a Preferred Customer places an order online through the UnFranchise Owner’s website, the UnFranchise Owner will receive 100% of the net retail profit (less the shipping and handling fees ) as a credit on account at Market Asia. The order is automatically filled and shipped by Market Asia. If the UnFranchise Owner opts in to the 48-hour manual placement, the UnFranchise Owner will receive BV emails for all of their customer orders and will have 48 hours to manually place the BV before it is automatically placed according to the UnFranchise Owner’s Auto BV Placement settings.UnFranchise Owner websites accept Visa and MasterCard.
If an existing Preferred Customer visits an UnFranchise Owner’s website through Market Asia’s paid advertising campaigns on sites such as Google, Bing, Facebook, YouTube, etc., 15% of the retail profit will be deducted from that specific order to help offset the overall advertising expenses.
Online orders from customer-facing sites ( SHOPGlobal.com ) placed by registered Preferred Customers by 11:59 p.m. on Friday will count toward the current period if the UFO has a current UFMS subscription. If the UFO does not have a current UFMS subscription, their Preferred Customer orders placed online through the UnFranchise Owner’s website before 6:59 p.m. on Friday will be processed on that Friday for BV placement and retail profit. Any Preferred Customer orders placed after 6:59 p.m. on Friday will be processed the following Monday for BV placement and retail profit.
When a Preferred Customer orders directly from the UnFranchise™ Owner, the UnFranchise Owner receives 100% of the net retail profit. The UnFranchise Owner is to record this type of Preferred Customer sale online in their UnFranchise.com account in the Preferred Customer area in order to maintain the Preferred Customer’s purchase history.
All Preferred Customer orders shipped from Market Asia will be shipped via a company-contracted transport carrier.
The UnFranchise Services Department will assist with any questions or problems you may encounter with your Preferred Customer’s order.
Only registered Preferred Customers who have been credited with a purchase (minimum of ONE) within the previous 365 days shall remain in the active database. This purchase can be from any source that generates BV from that purchase. All purchases from websites, mini websites, eDirects, an UnFranchise Owner’s physical inventory, etc., will count, provided the purchase has been documented (displays) in the respective Preferred Customer’s order history. All registered Preferred Customers who have NOT been credited with at least ONE purchase within the previous 365 days will be deleted from the active database.
Only active registered Preferred Customers will be available to credit purchases to their order history.
Only active Preferred Customers will be available in all of your applicable drop-down lists.
Only active Preferred Customers will be available for use in meeting Quarterly Sales Report documentation (Form ASIA1000).
To reactivate a Preferred Customer, they must be re-registered as if entering the program as a brand-new Preferred Customer. All past data, such as profile information, order history, etc., will not be reactivated.
This measure will keep our database clean and efficient, ensuring that only usable data is being maintained.
Regular orders: Preferred Customers can pick up their orders at the Market Asia Business Center once the submitted orders are processed in our system. No orders will be processed unless paid for at the time the order is submitted.
If the Preferred Customer is not entirely pleased for any reason, simply return the item(s) of receipt for an exchange (if available) or a full 100% refund of the product amount minus shipping and handling fees, if applicable, within 30 days of the order date.
After 30 days: If the Preferred Customer is not entirely pleased for any reason, simply return the item(s) received for an exchange (if available) or a product amount refund minus a 10% processing fee and shipping and handling fee, if applicable.*
* At the discretion of the Market Asia office.